Job Description

*100% ONSITE work, working with end users within the assigned district
*MUST possess a valid driver's license

Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.

Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Skill in the use of Gmail. Skill in troubleshooting tools and managing and administering desktops and wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout the state of Virginia. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.